GENFITZ

Topics

Returns & Exchanges

Want to make a return? Read our FAQ below

Orders & Shipping

Looking for your order status, or have questions about shipping?

Discount Codes

Have a discount code you'd like to use?

Payment Types & Gift Cards

Wondering what forms of payment we accept?

Frequently Asked Questions

Regrettably, we are unable to process returns due to the nature of the products we handle. However, we would be glad to arrange a re-shipment if a valid and substantiated reason is provided. Our customer’s satisfaction is a priority

Please contact us if you face any issues with the discount codes

If your order is canceled you are unable to use the code a second time.

Additionally, discount codes are unable to be stacked on site-wide promotions.

If the code is eligible, try typing in the code to ensure there are no additional spaces.

Once your order has been submitted successfully, the order goes almost immediately to processing for the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to try to fix the issue.

To view the status of your order please check your email for a tracking number once your order is processed.

Orders placed Monday-Friday before 5pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day.

Please allow 1-2 extra days for order processing during special promotional periods and holidays.

Once your order has shipped, please allow 24 hours for your tracking number to update.

Couldn't Resolve your Issue? Contact Us.

Chat ( coming Soon)

Email

Email us anytime, and we’ll get back to you as soon as we can!

SMS

Text us anytime, and we’ll get back to you as soon as we can!